Cancellation and Refund Policy
The policy below is designed to make the financial consequence of a cancellation clear before a guest pays. A booking offer may contain property-specific terms; any difference will be highlighted before payment.
Last updated: 25 August 2026
Standard cancellation schedule
How to cancel
Send the lead guest's name, villa and stay dates to privavillas@gmail.com. A cancellation is effective when we acknowledge it in writing. The timing is measured in the villa's local time.
Refund method and timing
Eligible refunds are returned to the original payment method. We aim to initiate an approved refund within 10 business days; the card issuer or bank may need additional time to display it. Unless mandatory law requires otherwise, currency conversion differences and third-party bank charges are outside our control.
Dated accommodation and withdrawal rights
Under EU consumer rules, the general 14-day withdrawal period normally does not apply to accommodation booked for specific dates. The more favourable contractual cancellation schedule above still applies, together with any mandatory rights available to the guest.
Changes or cancellation by us
If we must materially change or cancel a confirmed stay, we will contact the guest promptly and offer a reasonably comparable alternative or a refund of amounts paid for the affected reservation. Travel insurance is recommended for illness, transport disruption and other events not covered by this policy.